- I want to change my email but do not have access to my previous email or it is inactive
- Parking service icons
- New GDPR privacy terms and conditions
- I want to register but the system tells me that my email is already registered
- I want to use my account on another mobile phone
- I need to add or eliminate a vehicle on my account
Payments, Refills and Billing
- What billing details appear on my invoice and how can I modify them?
- I want to add a credit card
- I can't recharge
- I want to make a payment on ElParking but I don’t have enough of a balance in my electronic wallet.
- I want to know what payment methods are accepted by ElParking
- How are payments made on ElParking?
Park in a regulated parking area
- Have you received an S.E.R. (Parking) fine for a rental car that you no longer have?
- Upon paying with ElParking, I didn’t receive any physical ticket. Should I leave anything distinctive on my vehicle?
- How do I park in the regulated parking area?
- How do I check if I have a valid ticket?. How do I extend my ticket?
- I was fined while I had a valid ticket for the blue area with ElParking
- I was fined in Madrid with a ticket valid for a different neighbourhood
Park in public or private lots
- I want to access a car park that I am subscribed to or which I have a reservation for
- In order to access the assigned space, I need to open multiple gates
- I want to leave the car park using the app but it does not show me the gate
- I’m trying to access the car park, the app is working but the barrier/gate is not opening
Shared corporate accounts
- The beneficiaries of a company wallet can use the shared wallet to pay for all the ElParking services?
- Some users will have access to a company wallet where the administrator has invited them as a beneficiary. This means…
- How to create a company account?
- How to add or delete beneficiaries?
- Delete a wallet
- I want to add several beneficiaries to my wallet, but some of them don't have an ElParking account